Refund Policy

Our 30-Day Money-Back Guarantee

Every order from Evelyns is covered by a 30-day money-back guarantee. If you are not satisfied with your purchase for any reason, contact us within 30 days of delivery and we will refund your order in full. No hoops, no restocking fees.

How to Request a Refund

• Reach out through our contact page or email us at support@try-evelyns.com within 30 days of delivery.
• Include your order number and the email address used at checkout.
• Because our products are personal care items, used products do not need to be shipped back — we will process your refund without a return.

Refund Processing

Once your refund is approved, it will be issued to your original payment method within 5–7 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Items Not Eligible for Refund

• Free promotional gifts included with your order (they are yours to keep)
• Orders reported more than 30 days after delivery
• Orders purchased from third-party sellers or marketplaces

Damaged, Missing, or Incorrect Items

If anything in your order arrives damaged, is missing, or is not what you ordered, contact us within 7 days of delivery with a photo where possible. We will replace it or refund it — whichever you prefer — at no cost to you.

Late or Missing Refunds

If you have not received your refund after 7 business days, first check your bank account, then contact your card issuer — processing times vary. If it still has not arrived, get in touch and we will trace it for you.