Privacy Policy

Overview

This Privacy Policy describes how Evelyns (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit our website, place an order, or communicate with us. By using our site, you agree to the practices described here.

Information We Collect

We collect the following types of information:

• Order information: your name, shipping and billing address, email address, phone number, and payment details (processed securely by our payment provider — we never see or store your full card number)
• Account information: your email, saved addresses, and order history if you create an account
• Device information: browser type, IP address, time zone, and how you interact with our pages, collected via cookies and similar technologies
• Support information: anything you share with us when you contact customer support

How We Use Your Information

• Process, fulfill, and deliver your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your questions and honor our money-back guarantee
• Screen orders for potential risk or fraud
• Improve our website, products, and shopping experience
• Send marketing communications, only where you have opted in — you can unsubscribe at any time

Sharing Your Information

We never sell your personal information. We share it only with service providers who help us run the store: payment processors to accept payments, shipping carriers to deliver your orders, email providers to send transactional messages, and analytics providers to understand how the site is used. Each provider only receives the information needed to perform its service. We may also disclose information where required by law.

Cookies & Analytics

We use cookies to keep your cart working, remember your preferences, and (with your consent) measure how visitors use the site. See our Cookie Policy for details and how to manage your preferences.

Data Retention

When you place an order, we keep your order information for our records — for accounting, tax, and guarantee purposes — unless and until you ask us to delete it. Account information is kept for as long as your account remains active.

Your Rights

Depending on where you live, you may have the right to access the personal information we hold about you, correct it, ask us to delete it, or object to certain uses of it. California residents have additional rights under the CCPA, and European residents have rights under the GDPR. To exercise any of these rights, contact us and we will respond within the timeframe required by applicable law.

Minors

Our site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be posted on this page with an updated date.

Contact

For questions about our privacy practices or to exercise your rights, reach us through our contact page or by email at support@try-evelyns.com.