Frequently Asked Questions

Standard shipping takes 3-7 business days within Australia. Orders are processed within 1-2 business days, and you'll receive a tracking number by email as soon as your order ships.

Not at the moment — we currently ship within Australia only. Join our newsletter to be the first to know if that changes.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status anytime through your account dashboard.

We prioritise working with artisans and manufacturers who use ethical practices and sustainable materials. All packaging is recycled and recyclable, and we offset carbon emissions from every shipment.

Orders can be modified or cancelled within 2 hours of placement. After that, we begin processing and may not be able to make changes. Contact us immediately if you need help.

Yes, we offer complimentary gift wrapping on all orders. Simply select the gift wrap option at checkout and include a personalised message.

Care instructions are included with every product and available on each product page. When in doubt, follow the care label attached to the item or contact us for guidance.